Yes: Billing occurs on the first of each month before services are provided. Payments for initial or one time cleanups are due on the day of cleanup.
​Note:
​ If you're on a biweekly or once per month cleanup plan, you will be billed for the following months services on the day of the initial cleanup. You will be billed for the reminder of the month along with the initial clean up if engage in recurring services!
​ Next payment is due on the 1st of the following month. If payment is not received before the first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the reminder of the months for you if needed.

With respect of scheduling, we are not able to provide a time frame on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7:00 AM to dark.
​ Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of a route, you will likely receive a 15 to 30 minute on the way text. We don't want to bother you at 6:00 AM. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals. Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it. 
​Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don't want to startle anyone!

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs.